What do you do when people are saying bad things about your restaurant online? 

Nobody likes a bad review, but they’re inevitable. When you find a negative review about your restaurant online, it’s important to take action and respond, as soon as possible, the worst thing you can do is ignore it. Be as objective and as assuring as possible so the reviewer and other potential customers can see you take your customers and your business seriously.

Don’t be afraid to respond to negative online reviews. Think of a bad review as another opportunity to promote your restaurant like these places did…

These guys wrote it on a sign and put it on the footpath outside their shop for everyone to see...

While these guys had the reviews printed onto t-shirts for their staff to wear!

How have you handled negative reviews?